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We only offer good quality products and we make every effort
to meet your high standards for quality products, accurate descriptions,
reliable delivery and customer service. If you should experience a problem,
question or concern regarding your purchase, please contact us as soon as possible.
Most products will have a Manufacturers Warranty included in the package
that will apply.
- If the goods you received were incorrect because of our error we
will pay all delivery costs, including those cost of the safe return of the correct goods back to you customer.
- All sales are final, no refunds. Any shortages or damage or defect must be reported within 2 days of reciept. Exchange of defective
parts only within 7 days upon receipt of goods. Seller is not responsible
for any damage caused by improper misuse or assembly of item. All
postage expenses incurred in connection with the repair or replacement
of any goods or any defective parts are the customer’s responsibility.This means if the goods have to be returned to us we will not pay the postage charges neither way. Either from your customer to us or the replacement item from us to your customer.
This warranty shall not include any defects or damages to goods resulting
from mis-use, failure to follow the manufacturer’s recommendations
concerning use and maintenance, or damage that is not the result of
normal use. This warranty does not include normal wear, labour or parts,
including, without limitation where appropriate, batteries, light bulbs,
fuses and filters.
- In order to avoid unnecessary postage costs to you and/or your customer,
we will endeavour in the first instance to try and resolve
any problems over the phone or via email either through yourself or
if you prefer directly with your customer. Failing that, we will issue you with a returns authorisation number which must be included with its return. After the return
of goods to us we will inspect / repair any faulty item/s and if necessary
we will replace the said faulty item/s with the same or equivalent or
better.
Please send returns in their original retail packaging and all accessories
(if applicable) to:
H N H Tools Wholesale LTD
1 Bell Close,
Ruislip Gardens,
Middlesex,
HA4 6LP.
Tel: 01895 632 831
Please enclose a note with the returns authorisation number, a brief description/reason for the return, the original date of purchase and just leave the rest to us.
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